Terms of sale

1. Seller identification

The bestmobilecanada.ca site is operated by BestMobileCanada inc., a joint-stock company incorporated under Quebec's Business Corporations Act (NEQ: 1175XXXXXX), whose head office is located in Quebec City, Canada.

GST number: 7XXXXXXXX RT0001. QST number: 12XXXXXXXX TQ0001.

2. Products offered

BMC sells pre-owned smartphones (iPhone, Samsung Galaxy, Google Pixel and related brands), along with associated accessories. Each device has undergone professional reconditioning in our Quebec City workshop, including a 32-point diagnosis, the replacement of defective components, and thorough cleaning.

The specifications (model, storage, color, cosmetic grade, battery health, included accessories) are described on each product page. Photographs are shown for reference only.

3. Prices and taxes

All prices are shown in Canadian dollars (CAD), before taxes. Applicable taxes (GST, QST, HST or PST depending on the province of delivery) are calculated and displayed before the order is confirmed. BMC reserves the right to change prices at any time; the applicable price is the one in effect at the time the order is validated.

In the event of an obvious pricing error (for example an iPhone shown at $50 instead of $500), BMC reserves the right to cancel the order and issue a full refund.

4. Placing an order

The order becomes firm and final once we send the email confirmation. A sales contract is then formed between you and BMC under articles 1385 et seq. of the Civil Code of Québec.

BMC may refuse or cancel an order for legitimate reasons, including: out of stock, suspected fraud, payment failure, or shipping address outside Canada.

5. Payment

Payments are processed by Stripe Payments Canada Ltd., PCI-DSS Level 1 certified. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payment is charged at the time the order is confirmed.

In the event of attempted fraud, BMC reserves the right to request a piece of identification before shipping, or to cancel the transaction.

6. Shipping

Orders are shipped from Quebec City, Canada. The exact terms (fees, lead times, carriers) are described on the Shipping & returns page. The lead times stated are estimates and do not engage BMC's liability for carrier-related delays.

The risk of loss or damage to the product is transferred to the customer upon delivery. In case of a damaged or missing parcel at delivery, the customer must notify us within 48 hours.

7. Right of return and refund

Under our commercial policy (more favorable than the law), you have 30 days from receipt to return your order, without having to state a reason. The device must be returned in a condition comparable to that at delivery, with all accessories provided.

The full refund (product, taxes and original shipping costs) is processed within 5 business days following receipt and inspection of the return, to the original payment method.

Customized products, products unboxed and used beyond normal verification, or returned without accessories, may be subject to a reasonable discount communicated before processing.

8. Commercial warranty

BMC offers a commercial warranty of 12 months on all of its pre-owned phones, and 12 months on battery health (below 80% capacity). Full conditions are available on the Warranty page.

This commercial warranty is in addition to, and does not replace, the legal warranty of quality provided under articles 37 and 38 of Quebec's Consumer Protection Act, as well as the warranty against latent defects provided under articles 1726 et seq. of the Civil Code of Québec.

9. Liability

BMC makes every effort to ensure that the information on the site is accurate and up to date. However, BMC cannot be held liable for minor typographical errors, temporary site unavailability, or indirect damages (loss of data, loss of business, loss of opportunity).

BMC cannot be held responsible for a failure to fulfill its obligations resulting from a case of force majeure within the meaning of article 1470 of the Civil Code of Québec.

10. Intellectual property

All content on the site (texts, images, graphics, logo, trademarks) is the exclusive property of BMC or its partners. Any reproduction, in whole or in part, without BMC's prior written authorization, is strictly prohibited.

The iPhone, Apple, Samsung, Galaxy, Google, Pixel and other trademarks mentioned on the site are the property of their respective owners. BMC is not affiliated with these manufacturers.

11. Personal data

The processing of personal information collected as part of an order is governed by our Privacy Policy, compliant with Quebec's Law 25 and PIPEDA (federal).

12. Governing law and jurisdiction

These terms are governed exclusively by the law in force in Quebec, without regard to conflict-of-law rules. Any dispute relating to their interpretation or performance falls within the exclusive jurisdiction of the courts of the judicial district of Quebec, Province of Quebec, Canada.

Before any legal action, we invite consumers to favor an amicable resolution by contacting us at support@bestmobilecanada.ca.

13. Mediation and OPC

In case of an unresolved dispute, the Quebec consumer may contact the Office de la protection du consommateur (Quebec Consumer Protection Office) at opc.gouv.qc.ca, or use the Arbitration and Mediation Program for vehicles and electronic devices offered by certain accredited organizations.

14. Changes

BMC may modify these terms at any time. The applicable version is the one in effect at the date of the order. Any substantial change will be signaled by a notice on the site.

15. Contact

For any question regarding these terms:

BestMobileCanada inc.
Quebec City, Canada
Email: support@bestmobilecanada.ca
Phone: 1 888 555-0199